Contact the Editorial Desk

What We Cannot Resolve

A reader once wrote to us because a withdrawal request had been sitting in review for eleven days and the support chat kept closing the ticket. We understand the frustration, but we could not open that ticket, look at the account, or speed up the payment. This site is an editorial review desk, not the broker. We do not hold client funds, we do not operate trading accounts, and we cannot log in on anyone's behalf.

That means we cannot help with account verification, deposits, withdrawals, order execution, leverage settings, bonus disputes, or any other matter that requires access to a customer record. We also cannot give financial advice, recommend a position, or comment on whether a specific trade was suitable for you. If your question concerns money or an open account, it belongs with the broker's own support team, not with us.

What we can do is review the factual content we publish. If something we have written about AvaTrade in Kenya is wrong, outdated, or unclear, we want to know, and there is a route for that below.

Languages Our Desk Reads

The desk works in English, and English is the language of every review, guide, and correction notice we publish. Correspondence in English reaches the right editor fastest and avoids the delay that comes with informal translation.

We can read and acknowledge messages written in Kiswahili, and where a reader is more comfortable in Kiswahili we will do our best to respond in kind, though our published material remains in English. We do not routinely handle other languages, and a message sent in a language we cannot read may go unanswered simply because no one on the desk can parse it.

If you are writing about a specific sentence or figure on the site, quoting it in English alongside your message helps us locate it quickly, whatever language you use for the rest of your note.

Press and Partnership Enquiries

Journalists, researchers, and editors who want to cite our work, request a comment, or ask about our review method should use the contact form on this site and mark the message as a press enquiry. We answer substantive questions about how a review was put together, what sources were used, and when it was last updated.

We are open to correspondence from organisations that share an interest in clear, independent information for Kenyan retail readers. That said, we do not accept payment for coverage, we do not publish sponsored reviews, and we do not trade favourable treatment for commercial arrangements. Any proposal that assumes otherwise will be declined.

We are not affiliated with AvaTrade or with any other firm we write about, and we do not act as an introducer, affiliate marketer, or partner of a broker. Enquiries that ask us to pass on client details, generate leads, or route readers to a sign-up page fall outside what this desk does.

Broker Support and Corrections

For anything touching an actual AvaTrade account, go to the broker directly. The company's own website lists its official support channels, including live chat, a message form, and the contact details published in its client area. Use the routes shown there rather than any address you might find elsewhere, and never send account credentials, identity documents, or payment details to this site. We do not want them and cannot use them.

Factual corrections are handled separately. If a figure, date, fee, or description on our AvaTrade page is inaccurate, send a short note through the contact form on this site, quote the passage as it appears, and set out what you believe the correct position to be. Where you can, point to a public source we can check, such as the broker's own published terms or a regulatory notice.

We review every correction request and update the page where the point is made out. We do not remove accurate material because a reader disagrees with it, and we do not publish corrections anonymously without checking them first. If a change is made, the page is amended and the revision noted, so readers can see what moved and when.

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